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In what circunstances would you write a letter of complaint or make an official complaint? Have you ever done this? What happened? začněte se učit
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When... I have a complaint! Yes, I have write an email to Longman-Pearson about a problem with registering myself in their site.
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začněte se učit
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Why is the writer complaining? začněte se učit
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The misuse of a personal photograph on a website.
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What does she want to achieve? začněte se učit
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I request that you remove the photograph without delay.
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explain what you have done so far začněte se učit
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I have taken up this matter with a lawyer
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give a time frame for action and a way of contacting you začněte se učit
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Please contact me within one week on the date of this letter. If you need to reach me by telephone, my number is...
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state the overall reason for writing, in one sentence začněte se učit
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I am writing with regard to the misuse of a personal photograph of myself and two of my friends on your website.
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write a polite closing comment začněte se učit
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Thank you for your prompt attention to this matter.
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ask for specific action from the person / company you are writing to začněte se učit
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I request that you remove the photograph without delay.
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give additional detail about the reason for writing začněte se učit
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as you have been using the photograph without my permission
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Put the parts of a letter of complain into a possible order. 1 začněte se učit
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c) state the overall reason for writing, in one sentence
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Put the parts of a letter of complain into a possible order. 2. začněte se učit
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f) give additional detail about the reason for writing
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Put the parts of a letter of complain into a possible order. 3. začněte se učit
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a) explain what you have done so far
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Put the parts of a letter of complain into a possible order. 4 začněte se učit
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e) ask for a specific action from the person / company you are writing to
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Put the parts of a letter of complain into a possible order. 5. začněte se učit
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b) give a time frame for action and a way of contacting you
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Put the parts of a letter of complain into a possible order. 6. začněte se učit
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d) write a polite closing comment
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Check your ideas with the order in the letter above začněte se učit
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Get in touch soon to let me know that you've done something začněte se učit
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Please contact me within one week of the date of this letter to confirm that these steps have been taken.
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To put things right, I want you to... začněte se učit
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I ask that you issue a statement of your policy regarding use of images that are not your property.
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začněte se učit
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I am writing with regard to the...
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začněte se učit
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Thanks for dealing with this problem quickly. začněte se učit
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Thank you for your prompt attention to this matter.
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I've already discussed the problem začněte se učit
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I have taken up this matter with a lawyer.
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In the last four paragraphs of the letter, circle the passive verbs začněte se učit
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might be taken, these steps have been taken
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and underline the actives ones. začněte se učit
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I have taken up this matter, who has advised me, she has also indicated, should you fail, I request, I ask, that you issue, contact me, if you need
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Why does the writer choose each? začněte se učit
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the main focus is the action and not the agent or the object.
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A letter of complaint should follow "The Four Cs". It should be: začněte se učit
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concise, clear, constructive and considerate.
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Reread the letter. Does it follow the rules of "The Four Cs"? začněte se učit
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Yes. This letter is concise, clear, constructive and considerate.
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začněte se učit
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Your neighbours, new burglar alarm, alarm gone off three times, neighbours away, tried to talk to them, too busy
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začněte se učit
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Recently you parked car, thought it was legal, returned, parking fine, no-parking sign behind tree. Write a letter of complain to your local council.
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Read the notes below and choose one of the situations. začněte se učit
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I choose the situation 2.
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decide what you want to achieve in the letter. začněte se učit
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Make notes on the content of each paragraph. začněte se učit
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I am writing you to ask you the cancellation of the fine you send me because I have parked my car in a new payzone.
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začněte se učit
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I have parked my car in the street of the marina as usual. I came out of my car and I have searched the payzone sign. I looked to the left, I looked to the right. And I didn't see any sign.
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začněte se učit
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So I believed it was not yet a payzone as it wasn't the days before. Before you have made arrangements in that street it was legal to park there without paying any ticket.
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začněte se učit
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You haven't yet finished the arrangements that justify the payment of parking in this street.
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začněte se učit
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Now I always avoid parking on the front of the marina. I only have parked there that day because I thought it wasn't yet a payzone and because I only needed to stay there for ten minutes or less.
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začněte se učit
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As soon as I received your fine, I went there to confirm that there wasn't any sign. Unfortunetly I saw the sign immediately. I ask somebody who told me the sign was there a week ago.
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