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otázka		odpověď
query začněte se učit		a question that you ask because you want information
rival začněte se učit		a person, team, or business that competes with another
triumph začněte se učit		the proud or excited feeling that you get when you have won something or have been successful
spur začněte se učit		cause something to happen
backlash začněte se učit		strong, negative, and often angry reaction to something
flesh and blood začněte se učit		used to emphasise that someone is human, as opposed to a machine
clueless začněte se učit		stupid or knowing nothing
fed up začněte se učit		annoyed or bored with something you feel you have accepted for too long
battered začněte se učit		having experienced a lot of difficulties
gripe začněte se učit		a complaint about something that is annoying but not very important
outperform začněte se učit		do something better than someone or something else
demographic začněte se učit		a group of people that a company wants to sell its products to
word of mouth začněte se učit		comments that people make to each other in an informal way
rank začněte se učit		a position or status, higher or lower, compared with other similar people or things
grumpily začněte se učit		angrily
netherworld začněte se učit		a hidden area of activity
rife začněte se učit		widespread

Don’t hang up on customers