Module 5 - BPMN

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začněte se učit

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otázka		odpověď
Categories of Business Processes začněte se učit		Order-to-stock; Quote-to-order; Procure-to-pay; Issue-to-resolution; Application-to-approval
Order-to-cash začněte se učit		performed by a vendor, starts with submitting order for a product, service, ends with delivery and payment; may encompass order verification, shipment, delivery, invoicing
Quote-to-order začněte se učit		typically, precedes Order-to-stock, customer requests a price quote and Des with customer placing an order; Order-to-stock and quote-to-order can be combined into quote-to-cash process
Procure-to-pay začněte se učit		obtaining quotes, approving purchase, selecting supplier; dual to quote-to-cash process
Issue-to-resolution začněte se učit		customer raises an issue, continues until ideally both agree that the issue has been resolved; claim-to-resolution
application-to-approval začněte se učit		starts with request, ends with approval/denial; building permit, business permit, application to degree program
ingredients of a business process začněte se učit		events (no duration); activities (events can trigger a number of activities); decision points (decision made affects processes); outcome (positive or negative)
Business Process Management Lifecycle začněte se učit		1. Process identification, 2. Process discovery, 3. Process analysis, 4. Process redesign, 5. Process implementation, 6. Process monitoring and controlling
BPMN začněte se učit		events - starts with a noun; purchase order received; activities - starts with a verb in imperative form; approve order; process model - noun preceded by an adjective; order fulfilment process

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