Japan is a highly structured and traditional society. Great importance is placed on loyalty, politeness, personal responsibility and on everyone working together for the good of the larger group
Nodding is very important. When listening to Japanese speak, especially in English, you should nod to show you are listening and understanding the speaker
Etiquette and harmony are very important. "Saving face" is a key concept. Japanese are anxious to avoid unpleasantness and confrontation. Try to avoid saying "no." Instead, say, "This could be very difficult," allowing colleagues to save face
Both business and personal relationships are hierarchical. Older people have higher status than younger, men higher than women and senior executives higher than junior executives
In Japan, it is polite to accept items with both hands, especially business cards. Do not throw the card in your briefcase or stuff it in your pocket without reading it—look the card over before placing it in a business card case